A case for replacing compliance with Engagement (Training Time: 9:30 am - 11:30 am) As behavioral health services and supports have evolved, one of our most powerful lessons learned is that pressuring “compliance” or “treatment adherence” does not work. We cannot force people into health and wellness. Taking pills and/or attending appointments is not sufficient for achieving wellness. Words like compliance, adherence, and attendance persist in interactions and in documentation. At the same time, problems with disengagement and dropout persist. Research on person-centered care supports shifts to language and approaches that are more empowering and engaging. In this training we will identify common pitfalls and strategies for being more engaging and empowering including effective listening, collaborative decision making, and matching approaches to stages of change.

For providers including direct service staff and leadership in the Public Behavioral Health System, Technical Assistance is available via office-hours style webinars where participants get to address questions and get technical assistance. (Training Time: 12:00 pm - 1:00 pm)

The DLA-20 functional assessment fulfills the Maryland Medicaid requirement for a core standardized assessment tool. (Training Time: 9:30 am - 2:00 pm)

A series of 90-minute webinars designed to enhance treatment planning. Register for the PCCP Key Concepts Series to join us for the entire series or just those topics in which you would like a refresher or further study. By selecting this package, you will be registered for all trainings within the series. PCCP treatment plans become roadmaps, guiding service interventions and serving as useful tools for exploring when and why course corrections may be advised. Join us for a series of 90-minute webinars designed to enhance treatment planning, making treatment plans a useful tool to keep work on track in day-to-day meetings and interventions. Each week we will do a deep-dive into a component of the treatment plan with a special focus on how to engage consumers in the exploration and development.

Principles of Person-Centered Care Planning (PCCP) applied to using the Managed Intervention Plan (MIP). When participants in Maryland’s Public Behavioral Health System Residential Rehabilitation Program services are at risk of losing their placement, policy calls for the development of a Managed Intervention Plan. The intent of developing this intervention plan is to provide a coaching experience for consumers so that they can be successful in their time with our programs, instead of having to be discharged for rule violations/code of conduct. This training will cover how to engage with consumers to explore with what the alternatives are, how they can best help, and what strategies need to be implemented in order to retain the individual in services. The result of this engaging process should be a comprehensive and actionable written plan to prevent discharge from services. (Training Time: 9:30 am - 12:30 pm)